FTO Certification Awarded to 1-800 We Answer, Inc.
1-800 We Answer, Inc. announces that their call center operations have recently met all criteria to receive certification from the Foundation for Transparency in Outsourcing as a 100% domestic provider of services. This status provides answering service clients with the assurance that their intellectual property and project plans remain under the protection of United States law and business regulations.
New York, NY (PR Wire) 1-800 We Answer, Inc ® The Foundation for Transparency in Offshoring has certified 1-800 We Answer, Inc ® as a 100% domestic services provider. This certification helps promote 1-800 We Answer’s inbound answering service, outbound and market research divisions to a growing segment of clients who realize that they can achieve effective cost-savings combined with accurate, reliable call center services through inshoring.
Robert Porter, President and CEO of 1-800 We Answer, Inc ® commented, “Many answering service operators are branching out into more diverse areas of the TAS industry, and subcontract some aspects of their clients’ accounts outside of their organization. Through our network of facilities, we can usually find ways of accomplishing our clients’ projects in-house, without resorting to subcontracting, and we never send any subcontacted work outside of the United States.”
“We’ve found that we can offer competitively priced telephone answering services, that include all the security and privacy protection that only a US company can offer, right here in our own call centers, Porter continued. “Sending parts of jobs outside to call centers in other parts of the world isn’t an option for our clients.”
Businesses desiring FTO certification must self-disclose, and illustrate the various levels of onshore and offshore outsourcing they employ within their organization.
In addition to maintaining United States-based answering service operations, 1-800 We Answer, Inc. only employs personnel working on-site, at any one of their call center locations in New York, Pennsylvania and Florida. Clients rely on the company’s answering service operators, customer service professionals, call center and marketing research staff for their hard work and dedication in supporting their businesses, 24 hours each day, 365 days a year.
