Whether you need live operator service, inbound call center service or messaging, our polite, well-spoken operators can overhaul your corporate image by intelligently answering and dispatching your calls.
Missing a call can be as serious as a heart attack. 1-800 We Answer is fully HIPAA compliant. Our medical operators will eliminate the problems you experience with your current service. Doctors who care trust 1-800 We Answer Answering service.
Answering Service for Business
Are you a small business owner? If so, you already know how important it is to be on your toes. As a small business owner, you have to compete with larger businesses and corporations. That is why you may want to subscribe to a business answering service.
One of the many reasons why small businesses are successful is because of the quality of service they offer their clients. Most customers and clients are pleased with the customer service standards they receive from a small business. From that point forward, the challenge is being able to constantly live up to your customer’s expectations. If you fall short, you may find that your business loses valuable customers and clients.
Before examining what professional live operators can do for your business, it is important to understand the services they perform. Commonly referredto as a telephone answering service, they hire real people to answer your incoming phone calls. The representatives who answer your phone calls do so from a remote location, from their own business headquarters. Although an answering service can be used at just about any point throughout the day, telephone answering services are typically used when you are outside of the office or unable to answer your own calls.
Small business owners are not the only ones who outsource for communications services. Any business seeking to bring the best possible customer service to their clients, it is advisable to partner with a business answering service. Now that you know how that differs from a telephone answering service, you can better understand the benefits of subscribing to one or the other.
It is generally understood that customers want to speak to you or one of your representatives when they call your office. Hiring experienced virtual live operators promises a live interaction for every inbound caller. Your customers will be under the impression that they are speaking with one of your in-house employees.
If you are unavailable to callers, your customers may turn to someone else, namely your competition. Not being accessible to your customers and clients, twenty four hours a day, seven days a week, is one of the quickest ways to lose your client base. If this were to happen, your business may see a reduction in profits. It is also important to note that your customers talk to their friends, family, neighbors, and co-workers about services they receive. These conversations have influence and most often occur under negative circumstances.
If you decide not to use a business answering service, clients left waiting to reach you when they want answers or have an urgent situation, can become frustrated. It’s been said that an unhappy customer often leads to more unhappy customers, through word-of-mouth. For this reason alone, it is strongly recommended that you think about the positive results of communications outsourcing, especially if you cannot be available at all times. Business owners of every industry are urged to examine these prospective services. However, for some professions, telephone answering services are not only a good idea, but a necessity.
If you have a medical practice or are a partner in a law firm, your clients will be able to communicate with you day or night enabling you to give your clients the service they expect and allowing you to enjoy life outside your office.