Whether you need live operator service, inbound call center service or messaging, our polite, well-spoken operators can overhaul your corporate image by intelligently answering and dispatching your calls.
Missing a call can be as serious as a heart attack. 1-800 We Answer is fully HIPAA compliant. Our medical operators will eliminate the problems you experience with your current service. Doctors who care trust 1-800 We Answer Answering service.
Business Answering Service
Business Growing even in a Sluggish Economy
Even in a sluggish economy, there are smart solutions to grow your business or better service your business, to keep or add to your client or patient database. One solution that is not utilized often enough by companies and medical practices, is the use of a business answering service. Many progressive companies and practices utilize a telephone answering service for more than just after-hours call answering. Businesses and professional medical offices understand the importance of staying in touch with their customers, clients or patients during normal business hours and employ an after hours answering service. They realize answering these calls either on an overflow or after hours basis at times is not only necessary, but a value-added service. Another reason why business answering services are used on a full-time basis, is to make sure that all of their incoming telephone lines are answered quickly and efficiently. Offices seamlessly have their calls covered. What company or practice can afford to miss a call?
Industry leading business answering service companies like 1-800 We Answer have been providing a wide array of services for companies and medical professionals for many years, some dating from the very early years of local telephone service to their communities. Business Answering Service companies are well aware that the first voice a customer/prospect/patient hears is important. A sour tone from the business answering service operator or an unfriendly voice doesn’t help your business in any way, nor does hearing a voicemail message or that recorded “Our offices are now closed” message. That’s why the best business answering service companies only hire and offer to their clients the best-trained and articulate operators in the industry. A good business answering service should be well aware that the voice they first hear truly matters.
A reputable business answering service offers services that are well suited to help you better promote and sell your products or services. These include: a complete call center, voicemail service and fax to e-mail service. We offer customers in the New York Metropolitan area our expert business systems services: installation of phones from cable to phone selection and installation, to creating your telecom infrastructure.
1-800 We Answer has grown their own business these past 40 years by listening attentively to their clients, discovering services niches, and creating services for them that they truly needed. We offer your office the same opportunity to let us help you suceeed. Whether you need an after hour answering service for overflow call coverage after hours or during a peak seasonal selling time, you cannot afford to miss any calls.
A mail order catalog company I know utilized the business answering service solution and their sales have grown. How? Well, while their sales staff was asleep, 1-800 We Answer after hour answering service operators were taking their calls after hours, especially from the west coast clients and prospects that had that recently received their new catalog in the mail. Since 1-800 We Answer is a 24-hour company, they are capable of servicing these calls, even helping people navigate through the company’s web site and providing some helpful product information. When the retailer’s sales staff arrived in the morning, there were numerous messages left for all of their sales representatives. As a result, many of those calls received and handled by the answering service lead to actual sales.
Many companies overlook the idea that a professional business answering service can practically become a business partner - a sales and service partner, without any legal paperwork or percentages owed or owned by another individual. And that’s how any business or practice can creatively grow their business.
A reliable and well-established business answering service is capable of being that partner. They can successfully play that role for you at an affordable price, offer flexible billing options and provide all the expensive new telecom equipment, along with providing a skilled staff that will be available when you need them. A good answering service should back-up their promises to your company witha skilled staff of customer service and IT professionals. You shouldn’t be pressured you into signing any long-term contracts. Many hard-working answering service companies believe, along with many hard-working professionals and business people, that they want to earn your business over the long-term. Good and trusted relationships over time usually pay off in more ways than one.
A business answering service can also be your virtual office. They allow smaller companies or businesses and practices of one or two people, larger. This is often a great way of enhancing your company’s image, especially if your company is competing for a big piece of business and you can’t afford to come often as a one or two-person operation. More importantly, an answering service will cover your calls when needed, and relay those important incoming messages in a variety of ways: via e-mail, phone or PDA. This excellent, no need to worry call coverage allows you to be out more often with your important clients or prospects, which obviously is the prime way to grow your business.
Utilizing an business answering service can be a think outside the box approach as well as creative solution to partner with a productive service company to grow your business.