Smart People, doing Smart Things In Smart Ways

Our customer service representatives are empowered to get the job done quickly and efficiently. Out-of-the-box ideas are encouraged in order to provide creative solutions. The reason our customer service representatives work so hard for our clients is the same reason we have so many clients. We love what we do! However, we're not the finest just because we love what we do. We listen. We research. We learn.

Initially, you will be assigned a customer service representative who will enroll you as a client. You will go through a set-up process we refer to as due diligence. We make sure we ask all questions to enable us to perform an affordable and dependable service that will meet all of your requirements.

Our pledge to you is that all customer calls to us will be answered, all e-mails will be promptly replied to, and resolution of any difficulties will be fast and effective.

Our front line supervisors work closely with our programmers and customer service representatives to ensure your instructions are followed to a 'T'.

We are never finished working. Our process of evaluation, internal statistical information gathering, and recorded voice tracking continues through the life of your account. Your personal customer care agent is always Available. All agents speak English flawlessly, and foreign language speaking agents should be available when needed. Our agents must be friendly and concerned about your program and your callers, so it seems like you're really handling the call. All agents go through at least two training programs, as well as on-going training.

An "escalation hierarchy" is in place so that you have access to senior management if problems arise.

Our facility is adequately staffed so that calls are answered, on average, in 3 rings or less. Incoming calls are dropped or abandoned less than 3% of the time.