Whether you need live operator service, inbound call center service or messaging, our polite, well-spoken operators can overhaul your corporate image by intelligently answering and dispatching your calls.
Missing a call can be as serious as a heart attack. 1-800 We Answer is fully HIPAA compliant. Our medical operators will eliminate the problems you experience with your current service. Doctors who care trust 1-800 We Answer Answering service.
Answering Service FAQ
Most Answering Services cannot accurately measure the speed at which they answer calls. At 1-800 We Answer Answering Service, we are accurate about monitoring call metrics. According to industry standards, our abandonment rate is extremely low and our average speed of answer is 5.5 seconds. Our real time statistics show how quickly calls are being answered and we challenge our staff to improve their Average Speed of Answer and Abandonment Rate constantly. Our telephone switch has 192 ports of traffic and never receives a busy signal.
Over 80% of Telephone Answering Services are small Mom-and-Pop operations, with annual revenues of under $1,000,000 and less than 20 employees. This drastically reduces their ability to maintain sufficient staff to cope with large call volumes and irregular call fluctuations. 1-800 We Answer Answering Service currently employs more than 65 operators over 3 shifts, with an overall capacity to employ 40 operators per shift.
1-800 We Answer Answering Service uses a stringent 50-point hiring process to evaluate all applicants. Following this evaluation, all employees have an interview with a vice president for a personal appraisal and recommendation. Less than 10% of our applicants are actually hired.
At 1-800 We Answer Answering Service, we have one supervisor for an average of four operators, thus enabling us to guarantee effective supervision and support for our operators at all times.
1-800 We Answer Answering Service pricing is inclusive of your choice of message delivery! Whether you choose fax, e-mail, or alpha-pager, you pay one low fee! If we call a protocol list of individual numeric pagers, cell phones or land lines, these calls will be charged to you at an additional $.50 per call. 1-800 We Answer Answering Service can also offer you a free front-end voicemail system to screen your calls, allowing non-urgent callers to leave you a message in your voicemail, while urgent or emergency callers can be put through to a live operator.
1-800 We Answer is one of a few PCI certified Call Centers in the United States. SecurityMetrics ® Site Certification Vulnerability Scans are performed at regular intervals throughout the year,ensuring security standards are maintained for all electronic transactions and transmissions. 1-800 We answer is setting the gold standard for security in the Call Center Industry.
1-800 We Answer Answering Service is a member of the Association of TeleServices International (ATSI), our local Better Business Bureau care program, and we are the authorized phone center for our local Chamber of Commerce. Should you wish to research us further, our Dunn and Bradstreet number is 161145677.
At 1-800 We Answer Answering Service, your privacy is paramount. We do not spam or list share, nor do we divulge or make available to any third party our subscription list or any information taken from messages. 1-800 We Answer Answering Service protects our clients' information from unauthorized outside access by means of a software and hardware firewall combination. That includes Stateful Packet Inspection (SPI), which gives us excellent intrusion protection. Also, our operator rooms are strictly off-limits to all unauthorized visitors and all staff has signed non-disclosure agreements.
The sad truth is that many Telephone Answer Answering Services are woefully unprepared for a system failure or disaster recovery. Most do not have a full-time technician. Instead, they rely on outside consultants. At 1-800 We Answer Answering Service, we have a staff of three full-time technicians who work exclusively on our telephone systems, to ensure that we can have continuous coverage in place.
In the event of a hardware or software error, our technical staff is notified and the error is isolated. If the problem is a failure of a hardware component, 1-800 We Answer Answering Service keeps an inventory of spare parts both on- and off-site. We also have a back-up system located off-site at our eastside location, with a technician available 24-hours-a-day. In the event of a software failure, 1-800 We Answer Answering Service has four redundant back ups in place should the software need to be reloaded. In the event of a catastrophic failure of either system, 1-800 We Answer Answering Service service has a reciprocal relationship with an outside Answer Answering Service to ensure that your calls will continue to be answered.
1-800 We Answer Answering Service entire network is shielded from virus threats by a combination of hardware and software firewall's, and a comprehensive Anti-Virus suite capable of real-time scanning and updates, in addition to our software back-up procedures. We also have a comprehensive network management program that ensures all of our systems have real-time updates and that the latest security patches are installed as soon as they are released.
Many services will not put you on until you have paid them a non-refundable deposit or hefty set-up fee, or before you sign a binding, long-term contract. At 1-800 We Answer Answering Service, we keep it simple: almost all accounts are set up the same day. Give us a call. If you can't pay us immediately, just promise to send in the payment and answer a few simple questions from any of our sales associates, and we guarantee to have your service up and running within one business day, hassle-free. You can expect to pay up to less than half of what you might pay elsewhere.