1-800 We Answer Voicemail FAQ Answers Problem Questions Even The Most Expensive Voicemail Service Hopes You Will Not Ask.

Voicemail

1. I don't want to use your phone number as a voicemail. I just want to forward it to my number so that I can answer my own phone. Can I do this?

Yes. We will provide you with a number that will be programmed to forward to your chosen number. This allows you to handle your calls without the delay of callers having to leave messages for you.

2. Do I need a separate telephone line and/or equipment for my voicemail?

Absolutely not! Our voicemail needs no special equipment or set up from you or your phone company. Our system handles calls by itself. The only thing you will need is a touch-tone phone to activate and use your voicemail number. We will provide you with your own voicemail number and access code, which allows you to access your messages from anywhere, at any time.

3. How am I notified when a message is left on my voicemail?

You have many choices as to "how" to get your messages. Options range from personally checking in for messages to getting notified via e-mail. Please speak with our Sales Department to get further details on retrieval options. Our voicemail comes with a Toll-Saver Function, which allows you to know if you have any messages on your voicemail BEFORE you get charged for the call made.

4. Can I get one number for faxes and voicemail?

Yes. We have state-of-the-art service, which eliminates the need for two separate numbers. If you are looking for one number where your callers can leave a message or send you a fax, then this is your best option! Additional features also include caller ID and e-mail notification. Ask your 1-800 We Answer answering service Sales Associate for further details

5. How long can my greeting be? How long a message can each caller leave?

On our basic voicemail, your greeting can be as long as 5 minutes! This is the longest time available in the industry and there's no additional cost to you! Your callers have anywhere from 1-5 minutes to speak on our voicemail system. Or you can opt to have an outgoing message only, which does not allow your callers to leave messages. As always, our systems are able to customize your voicemail, so please discuss any special requests with your 1-800 We Answer answering service Sales Representative.

6. Are there any set-up charges?

No. At 1-800 We Answer answering service, we allow you to set up your voicemail without any set-up fees. The only thing that we ask is that you take care of the initial cost of your chosen plan. For your convenience, we accept all major credits cards (Visa, American Express, MasterCard & Discover), as well as Check-by-phone. If you would prefer to mail in your payment, that's fine with us, too! Just please make sure that we receive your payment within 5 days of setting up your services. Your 1-800 We Answer answering service Sales Associate will be happy to work out these arrangements with you.

7. Are your rates published in plain and simple to understand English?

Yes. Our rates are published and easy to understand. Most services try to justify their high rates by promising you a better quality service. At 1-800 We Answer answering service, we believe in providing our customers with excellent service AND low published rates!

8. Can your voicemail handle multiple phone calls?

Yes. Our systems are able to handle a multiple number of calls starting at a minimal 5 - 6 at one time to thousands. Please note that additional charges may apply for this service.

9. I need a multiple-option voicemail BUT my association needs private numbers for their sub-options. Can this be done?

Yes, we can program a multiple option voicemail for your organization and provide individual numbers for each of your associates. This provides your callers the convenience of not having to go through a long main menu; instead, they can call the extension (voicemail) directly.

10. Do you have any back-up facilities in place in the event of hardware or software failure?

In the event of a hardware or software error, our technical staff is notified and the error is isolated. If the problem is a failure of a hardware component, 1-800 We Answering service keeps an inventory of spare parts both on and off site. In the event of a software failure, 1-800 We Answering service has four redundant back ups in place should the software need to be reloaded. We also have a back-up system located off site at our eastside location, with a technician available 24-hours-a-day.

11. Can my service be set up quickly and easily?

Many companies will not start your service until you pay a non-refundable deposit or hefty set-up fee, or before you sign a binding, long-term contract. At 1-800 We Answer answering service, we keep it simple; almost all accounts are set up immediately. Give us a call. If you can't pay us immediately, just promise to send in the payment and answer a few simple questions from any of our sales associates and we will set you up without hesitation.

12. How long has your company been in business? Are you going to be around for a while?

We are proud to say that 1-800 We Answer answering service has been around for more than 30 years! We take pride in our long-standing reputation of providing high quality services. We offer our clients the best customer service possible and we continuously search for ways to improve and upgrade our services to stay current with the demands of today's "technically savvy" world. 1-800 We Answer answering service is one of the only companies in this industry to stay on top for so long, and we keep growing, day after day.