Whether you need live operator service, inbound call center service or messaging, our polite, well-spoken operators can overhaul your corporate image by intelligently answering and dispatching your calls.
Missing a call can be as serious as a heart attack. 1-800 We Answer is fully HIPAA compliant. Our medical operators will eliminate the problems you experience with your current service. Doctors who care trust 1-800 We Answer Answering service.
Health Care Answering Service
Because one of our core activities at 1-800 We Answer Health Care Answering Service is our Medical Division, we share your concern that your patients deserve the best service. If you are currently in a relationship with an Health Care Answering Service that’s unable to dispatch your medical emergency calls to your expectations, the consequences of operator errors can be dire.
Our specialized medical Health Care Answering Service is fully HIPAA compliant. We understand that every call made to your medical office can be critically important to your patients’ welfare. That’s why we carefully screen our operators to ensure that we eliminate the problems that you experience with your current call center. Doctors who care trust 1-800 We Answer Health Care Answering Service.
The number one complaint that medical professionals have when reviewing their current Health Care Answering Service’s performance is improperly routed emergency messages. At 1-800 We Answer Health Care Answering Service we only hire operators after a rigorous interview and screening process that makes sure that we retain only the best call attendants. We ensure that your operators are people who genuinely care about your patients and respect your valuable time away from the office before calling you at home with a medical emergency. 1-800 We Answer Health Care Answering Service avoids the mistakes that other Health Care Answering Services make by automating the protocol function that dispatches the correct on-call doctor at the right time of day. After operators take emergency calls, a supervisor checks each call manually to make sure that the message has been dispatched correctly.
For over 35 years, 1-800 We Answer Health Care Answering Service has answered the phone for thousands of doctors. We’ve purchased 3 Health Care Answering Services. We integrate the latest technology with experienced, knowledgeable operators, thereby dramatically and consistently improving upon the industry standard for health care Health Care Answering Services. We’ve created the standard of excellence by which all other Health Care Answering Services are compared.
At 1-800 We Answer Health Care Answering Service, our primary goal is to help you do good things for the people who come to your practice every day with their health care needs. We help you by simplifying your communications systems and eliminating missed calls and botched messages.
We realize that hiring an Health Care Answering Serviceis a big step for you.
We also know that you’d rather spend your time healing people, not trying to figure out a complicated answering and voicemail system. That’s why we’ve committed ourselves to eliminating the common problems you’ve experienced with other Health Care Answering Services, and we’re proactive about solving potential problems before they affect you and your patients. We rigorously screen our operator candidates and hire only the most competent applicants.
After hiring, our telephone operators are carefully trained and are constantly monitored by veteran supervisors who have many years’ Health Care Answering Service expertise. These processes ensure that we answer your calls promptly, professionally and courteously, and that you receive accurate, timely and concise messages. Whether you’re a large medical center or a fledgling practice, the security and confidentiality of your patients’ heath information is paramount.
1-800 We Answer’s voicemail-first option saves you time and money by giving your callers a recorded message, transferring only emergency calls to a live operator, and directing all other calls to your office voicemail. We also provide appointment setting and confirmation, consult hold, lab result protocol and prescription dispatch services. Database management is included for emergency protocol and on-call scheduling.
Your messages can be dispatched via a variety of methods: text messaging to your cell phone or PDA, sending emails, alphanumeric or numeric paging, faxing messages or operator recorded voicemail. A live operator is also able to transfer a caller to your voicemail if you prefer. So, if you have more than one doctor in your practice, each individual can have personal, private voicemail.