A MISSED CALL CAN BE AS SERIOUS AS A HEART ATTACK

FIRST TWO WEEKS FREE FOR NEW CLIENTS!

Because one of our core activities at 1-800 We Answer Health Care Answering Service is our Medical Division, we share your concern that your patients deserve the best service. If you are currently in a relationship with an Health Care Answering Service that’s unable to dispatch your medical emergency calls to your expectations, the consequences of operator errors can be dire.  

Our specialized medical  Health Care Answering Service is fully HIPAA compliant. We understand that every call made to your medical office can be critically important to your patients’ welfare. That’s why we carefully screen our operators to ensure that we eliminate the problems that you experience with your current call center. Doctors who care trust 1-800 We Answer Health Care Answering Service.

The number one complaint that medical professionals have when reviewing their current Health Care Answering Service’s performance is improperly routed emergency messages. At 1-800 We Answer  Health Care Answering Service we only hire operators after a rigorous interview and screening process that makes sure that we retain only the best call attendants. We ensure that your operators are people who genuinely care about your patients and respect your valuable time away from the office before calling you at home with a medical emergency. 1-800 We Answer Health Care Answering Service avoids the mistakes that other Health Care Answering Services make by automating the protocol function that dispatches the correct on-call doctor at the right time of day. After operators take emergency calls, a supervisor checks each call manually to make sure that the message has been dispatched correctly.

For over 35 years, 1-800 We Answer Health Care Answering Service has answered the phone for thousands of doctors. We’ve purchased 3 Health Care Answering Services. We integrate the latest technology with experienced, knowledgeable operators, thereby dramatically and consistently improving upon the industry standard for health care Health Care Answering Services. We’ve created the standard of excellence by which all other Health Care Answering Services are compared.

At 1-800 We Answer Health Care Answering Service, our primary goal is to help you do good things for the people who come to your practice every day with their health care needs. We help you by simplifying your communications systems and eliminating missed calls and botched messages.

We realize that hiring an Health Care Answering Serviceis a big step for you.

We also know that you’d rather spend your time healing people, not trying to figure out a complicated answering and voicemail system. That’s why we’ve committed ourselves to eliminating the common problems you’ve experienced with other Health Care Answering Services, and we’re proactive about solving potential problems before they affect you and your patients. We rigorously screen our operator candidates and hire only the most competent applicants.

After hiring, our telephone operators are carefully trained and are constantly monitored by veteran supervisors who have many years’ Health Care Answering Service expertise. These processes ensure that we answer your calls promptly, professionally and courteously, and that you receive accurate, timely and concise messages. Whether you’re a large medical center or a fledgling practice, the security and confidentiality of your patients’ heath information is paramount.

1-800 We Answer’s voicemail-first option saves you time and money by giving your callers a recorded message, transferring only emergency calls to a live operator, and directing all other calls to your office voicemail. We also provide appointment setting and confirmation, consult hold, lab result protocol and prescription dispatch services. Database management is included for emergency protocol and on-call scheduling.

Your messages can be dispatched via a variety of methods: text messaging to your cell phone or PDA, sending emails, alphanumeric or numeric paging, faxing messages or operator recorded voicemail. A live operator is also able to transfer a caller to your voicemail if you prefer. So, if you have more than one doctor in your practice, each individual can have personal, private voicemail.


Emergency notification can be arranged and changed on request.

1-800 We Answer Health Care Answering ServicePRICING

1-800 We Answer Health Care Answering Services pricing is inclusive of your choice of message delivery. Whether you choose to fax, email, or alpha-page, you pay only one low fee. If we call a protocol list of individual numeric pagers, cell phones or landlines, you will only be charged an additional .50 cents per call. 1-800 We Answer Health Care answering services can also supply you with a free front-end voice mail system to screen your calls, allowing non-urgent callers to leave a voice mail while urgent or emergency callers are put through to our live telephone representatives. This service is free of charge and has the advantage of helping you keep costs to a minimum. You will only be charged for the calls handled by a live operator.

Health Care Answering Services frequently don't publish their rates.
They ask you personal business questions and set your rate based on how much they think you can afford or are willing to pay. They justify these high rates by promising a quality service, using ambiguous terminology such as "transaction time" or "unit or screen time". Be wary of these terms. At 1-800 We Answer Health Care Answering Services, we give you excellent service and low published rates.