Whether you need live operator service, inbound call center service or messaging, our polite, well-spoken operators can overhaul your corporate image by intelligently answering and dispatching your calls.
Missing a call can be as serious as a heart attack. 1-800 We Answer is fully HIPAA compliant. Our medical operators will eliminate the problems you experience with your current service. Doctors who care trust 1-800 We Answer Answering service.
Inbound Answering Service
When a business reaches the point where it can no longer handle all of its customer requests, it is likely that an inbound answering service will be used. Professional live operators answers phone calls and can handle all customer calls, courteously and efficiently.
An inbound answering service can be used 24 hours a day. Businesses that use a telephone answering service throughout the day are ones that are too busy to handle all customer phone calls. In addition to providing call answering and comprehensive messaging services, interactive live receptionists may schedule appointments, offer technical support, or recall information on products, or process sale orders. With a wide range of different services there are a variety of business organizations that can take advantage of an inbound answering service.
A property manager is one of those individuals who can receive virtual phone coverage with an inbound answering service. With large apartment complexes or shopping malls there are usually a lot of telephone inquiries and other inbound calls. These phone calls usually come from individuals who are either interested in renting an apartment or a retail store. Multiple phone calls can come in with regular frequency, making an inbound answering service account a great way to monitor and manage calls.
Individuals in the field of information technology can also utilize an inbound answering service. Often times specially trained live operators are experienced in computer or other technological support. Tech support services can receive hundreds of calls on a daily basis. Some of those phone calls may only require the assistance of an answering service representative.
Government agencies are another group likely to benefit from an inbound answering service. Many government run programs, such as Medicare and food stamps, can generate hundreds of calls each day from individuals looking to obtain help or those with a general question. Inundated with calls, many government employees are too busy to speak with every caller. This is why they rely on an inbound answering service.
Cable or satellite television providers also seek the assistance of an inbound answering service. The majority of households in America have satellite or cable television and the numbers are steadily growing. This means that calls will be placed to providers on a daily basis. Many of these calls include changing a service package or ordering service. With the right equipment, Internet-enabled customer service representatives can get the process started.
The above mentioned business industries are just a few examples of many that can make strides with an inbound answering service. Simply put, if your business receives telephone calls every day, an inbound answering service offers customizable business support solutions.