Are your patients ringing your phone of the hook? Does the pile of work seem endless? Then you need a medical answering service.
Across the country, physicians and medical offices rely on medical answering service operators to pick up their phones, schedule their office visits, conference their calls, and contact them in an emergency. No matter how complex your specialty, a medical answering service can field your calls. A live friendly operator will ask callers specific questions you design and then transmit that information to the appropriate party. A medical answering service categorizes your messages: emergencies, routine, and appointments. This makes it possible for your office staff to respond to these calls in a more quick and efficient manner because the medical answering service has already sorted and categorized your messages.
Emergencies are never convenient; a medical answering service is alert and ready at all times. While you’re out on the road or asleep late at night, your medical answering service takes your emergency calls and contacts you in a heart beat. A live friendly operator is a relief to your patients, who appreciate no buttons to press and a calm soothing voice on the line. A physicians answering service can transfer these calls live to you anytime.
A medical answering service can serve your administration needs no matter what your specialty. From home visits to hospital rounds, a medical answering service is there so you won't miss a call. From solo practices to large conglomerates, a medical answering service is here 24/7 365 days a year with live multilingual operators to support you.
Are you understaffed? Are your medical assistants doing double duty as receptionists? Both those tasks are time consuming; let a medical answering service pick up the slack. While you and your staff spend your valuable time with your patients, your medical answering service is answering your phone.
Do your patients complain that your phone lines are always busy? A medical answering center is here to help throughout the day. From appointments to lab results, from general messages to emergency calls, a medical answering service can do it all. Your medical answering service relays messages by through fax, pager, email, or text directly to your cell phone.
How often have you called your office for messages without a pen? That annoys your office staff to no end. A medical answering service will pick up your calls, take information about the caller’s name and phone number, and then can live-transfer the caller to your cell phone line. The information about the call (name, phone number, general purpose of call) is immediately sent to your phone as a text message. With this information at your fingertips, you do not need to find a pen or pad. Aggravation is eliminated.
Medical answering service providers must be HIPPA compliant. You can breathe easier knowing that all your calls are recorded and kept confidential. Spend more time with your patients and less time on the phone. A medical answering center can help you achieve this ultimate goal.
