Whether you need live operator service, inbound call center service or messaging, our polite, well-spoken operators can overhaul your corporate image by intelligently answering and dispatching your calls.
Missing a call can be as serious as a heart attack. 1-800 We Answer is fully HIPAA compliant. Our medical operators will eliminate the problems you experience with your current service. Doctors who care trust 1-800 We Answer Answering service.
Medical Telephone Answering Service
But don't choose our 1-800 We Answer Medical Answering Service division because we cost less. Your patients deserve the best service. If you are currently contracted with an answering service that cannot dispatch your emergency calls properly, the consequences could be dire. The number one complaint people have when they hire a medical answering service is improperly routed emergency messages. At 1-800 We Answer Medical Answering Service, after intense screening, we hire only responsible and intelligent call service attendants to answer your calls -- folks who genuinely care about your patients and respect your valuable time at home with your family when calling you in the middle of the night with an emergency. 1-800 We Answer Medical Answering Service avoids the mistakes made by other answering services by automating the protocol function that dispatches the correct on-call doctor at the right time of the day, and after operators take emergency calls, a manager checks each call manually.
Over the course of 35 years,1-800 We Answer Medical Answering Services has answered the phone for thousands of doctors. We have purchased 3 medical answering services. By integrating the latest technology with knowledgeable operators, we have been able to dramatically and constantly improve the industry standard for medical telephone answering services -- and by doing so we are creating the standard of excellence by which all others should be judged.
At 1-800 We Answer Medical Answering Service, our primary goal is to help you, our customer, do good things for the people who come to you every day with their medical needs. We help you by simplifying your communications and eliminating missed calls and botched messages.
We also know that you want to spend your time healing people, not trying to figure out how an answering service works. That's why we have committed ourselves to eliminating the problems you experience with other answering services, by ensuring that your calls are answered promptly, courteously and professionally, and that you receive accurate, timely and concise messages.
Whether you're a large medical center or a fledgling practice, your patients' health information (PHI) is paramount.
Our voicemail-first option saves you time and money by giving your callers a recorded message, transferring only emergency calls to a live operator, and directing all other calls to voicemail.
Appointment setting and confirmation, consult hold, lab result protocol and prescription dispatch are also provided. Database management is included for emergency protocol and on-call scheduling.
Message access can be dispatched via cell, pda, e-mail, paging, fax or voicemail. A live operator can even transfer the caller to a voicemail. So, if you have a six-person practice, each person can have personal voicemail.
Emergency notification can be arranged and changed on request.