When you’re managing a medical practice, your patients are your top priority. Your staff has to seat patients promptly, update medical records, and process insurance information. But they also have to man the phones! So how can you guarantee that your staff has time to take care of the patients inside and outside of your office? It’s simple: use a HIPAA compliant physicians answering service to free up staff time.

Your staff can take care of your patients more effectively when you have a HIPAA compliant physicians answering service. Your staff can attend to in-house patients, and live operators will answer patient calls. Physicians answering service live operators act as your over-the-phone medical receptionists and answer patients in your name. Live operators take detailed, accurate messages when your in-house receptionists are busy, sending them to your e-mail, voice-mail, or fax. Physicians answering service operators can also schedule patient appointments, including follow ups. And you can also have live operators take patient payment information, so it’ll be simple for your staff to process patient payments.

Not all of your patients call during office hours. Many times, these patients have urgent issues to discuss with you. Using a physicians answering service makes it easy to receive these priority calls. Physicians answering service live operators answer your calls after hours, and transfer emergency calls to you or your on-call doctor. You can also have physicians answering service operators send message alerts to your cell phone or pager. This allows you to immediately assist patients, whether they need prompt medical care or simply need to request prescription refills.

When you use a physicians answering service, you’ll have built in protection if your phone lines fail. The minute your phone systems stop working, physicians answering service operators start answering your calls. You can have your calls rerouted to employee cell phones or home phones, so your staff is still able to assist your patients.  This allows your practice to keep running as usual, and prevent any patient emergencies even during a natural disaster.

Medical practices are always busy. But your staff doesn’t have to shoulder all of the workload! Physicians answering service operators can assist your patients during the day, answer priority calls after hours, and can back up your phone systems in the event of a crisis.

Why should you wait to receive physicians answering service solutions? Contact a physicians answering service today to start service!