Answering Service, Answering Service Testimonials, Telephone Answering Service, 1-800 We Answer

Some 1-800 We Answer Answering Service service.com Testimonials...

RE: Your commendable service.

Dear Ms. Bennett:

I would like to take this opportunity to compliment you and your staff on the outstanding performance you have demonstrated with our account with you over the past year and a half.
Your service has consistently fielded on average fifteen to twenty calls and more per day with almost perfect accuracy. I have only noticed perhaps three that were not correct and you took care of those immediately.

Our clients are mostly internationally diverse and do not always speak the best English and have names that are difficult to spell and pronounce. Since I have used your service not only has my call volume increased, my rate of closed sales has increased by at least 25%.

I extend a heartfelt “Thank you for a job well done” to you and your excellent staff. Also, as you know this commendation was not solicited. I am looking forward to a prosperous relationship with your company in the future as my business continues to grow. All the best to you all.

Sincerely,

Vance Wharton, Director of Finance

CALIFORNIA SECURITY INSTITUTE, Inc a non profit Corporation doing business in California

Dear Robert,

I wanted to write to you to commend your staff on the way that a client situation was handled by your company. Many times a good deed sometimes goes unnoticed or a call center agent may not realize just how important the way that a call is handled determines how an existing or new client perceives eTechhelp.

On the 25th in the morning, one of my oldest clients called our help desk in a total panic having lost their Internet and email. The call was routed to you and an agent took the call to enter it into our on line data entry screen. I received the message and was directly speaking with the client a few minutes later. The problem was a total network outage and a site visit was made to correct the situation.

While on site, my client mentioned to me how professional my call center was and was impressed that the agent actually "calmed her down" reassuring her that she was going to get someone on the problem right away. I too was impressed as the agent probably didn't have any idea of the severity of the problem or what was wrong, but had the instinct to play psychologist, which running a help desk usually requires. The fact is that in a world of voice mails and forever hold times for my competition, all most clients need is the assurance that they are important and even though someone may not be immediately available, they have "peace of mind" and a human voice letting them know that things will be ok.
This is EXACTLY what I needed when I came to your company and if you can ever find this operator, she deserves to be commended for her efforts. It is extremely important to us that your function be transparent to the client. As we continue to build the client base and route more calls through your center, maintaining a humanized approach to customer service is one of our competitive advantages and we thank you for helping us maintain that image.
Best Regards,

Richard Garboski, President & Founder
eTechnologyHelp, LLC

Over the past decade, 1-800 We Answer messaging service has been our Answering Service service as well as our enrollment service. They have handled all of our phone traffic, and enrolled over 10,000 students, and have done it with intelligence, integrity and 100% professionalism. But they have been much more than a registration service for me and for Zora. They have, in a real sense, been a partner. We have trusted them implicitly for 10 years and they have never let us down. For a company like ours, this is not merely important - it is about survival. Together, we have built a relationship, which we deeply appreciate and continue to cherish.

Professor Richard Brown, Movies 101

To Whom it May Concern:

Our company made use of the outstanding services of 1-800 We Answer messaging service during a critical period. We grew from a one-man show with annual sales of $70,000 to a nationwide sales and marketing operation with sales in excess of $1.5 million. 1-800 We Answer messaging service was an integral part of our success. Both as a message-taking service and as an inbound telemarketing service, 1-800 We Answer messaging service distinguished itself as a group of committed individuals who really care about their clients. It was not uncommon for 1-800 We Answer messaging service outstanding supervisor, Ms. Inez Burgess, to call me to make sure that I had responded to a particularly urgent call. Such was the level of their involvement. I highly recommend this service to any organization seeking a superior out-of-house customer service/marketing department.

finest regards,

Brett Goldberg, President, AHAVA (USA)

To Whom It May Concern:

I am pleased to have this opportunity to recommend 1-800 We Answer messaging service Phone Service. Frankly, I don't know what I would have done without them. My new business was featured in "SEVENTEEN" Magazine and I started getting thousands of calls a day. THOUSANDS!! I was totally unable to manage the phones in my office-apartment. I got 1-800 We Answer messaging service name out of the phone book. It was a lucky find for me because within a matter of a day or two my telephone needs were totally being taken care of. It is no easy task to deal with hundreds of teenage girls on the telephone on a daily basis, but 1-800 We Answer messaging service telephone representatives were kind and caring. The requirements of the job were unusual, but that wasn't a problem for the courteous and well-trained staff. A few weeks after the initial barrage of phone calls, I found I needed the phone information on computer disks; it was no problem for them to accommodate me.

Again, I feel very fortunate to have found 1-800 We Answer messaging service. During a crisis time in my business, they really came through for me. Please don't hesitate to call if I can be of any further help.

Miriam Hirsch, New Girl Times

Dear Rob,

Just a note to say how pleased I am with 1-800 We Answer messaging service Answering Service service. I have been a customer for over 15 years, I have watched your company get better and better every year, keeping up with technology and many times the leading edge in your field. The service is professional and courteous. Your staff is knowledgeable in all aspects of the business and very flexible about meeting our needs. I highly recommend 1-800 We Answer messaging services service as the finest value and service out there. It's no wonder that 1-800 We Answer messaging service has been around for so many years.

finest Regards,

Roland Knowlden, Regional Manager, Automation Edge International, Inc.

To the people at 1-800 We Answer messaging service,

We at Lynn Agency appreciate all of the hard effort you have put into our agency. You have handled the emergencies (reporting to us) beautifully and your telephone manner is great. All of our appreciation for such a beautiful job.

Sincerely,

Ken & Staff at the Lynn Agency

I’ve been using 1-800 We Answer answering service for about 10 years now and they have literally saved my acting career. Having moved from Los Angeles to New York I was able to keep my service without broadcasting where I was. Having an 800 number for my acting business has allowed me to be in touch with people literally across the country. Plus, it doesn’t cost me a thing when I call in to check my messages. I think 1-800 We Answer answering service is a great full service voice mail service for actors and everyone else!”

Leslie Becker, actress, author of The Organized Actor.

Dear Ms.Sickinger

Thank you.

1-800 We Answer Answering Service service has changed the way we do business in more ways than one. Not only do all prospective buyers and sellers get a person that is polite and responsive answering the phone but they also get immediately connected to a salesperson without skipping a beat. Each morning there is an e-mail with each call that came in and which of the sales staff that call was transferred to. This has change the way that I manage our sales staff. We can keep the data on who and when calls come in and what properties. Last week working with a salesperson, I saw on my email that she had dismissed a rental inquiry, I had the information on my email and was able to turn a rental call into a potential home buyer. This is the way business should work. There is that gap of when offices close and consumer is off work and calling in that most of our business was lost.

Sincerely,

Donna Marie Schwan, Managing Broker, Principals, MetroPro Corporation