September 14, 2001

To All 1-800 We Answer Answering Service Employees
Thank you,

In the aftermath of the horrific tragedy of September 11, the management of 1-800 We Answer answering service would like you all to know we recognize the great effort you each made, not only by showing up for work, but also by doing such a fine job in servicing our clients who rely on us to help their business operating even in the face of this unfathomable disaster.

Our hearts go out to those of you who have loved ones or friends missing or injured and to those who witnessed these terrifying events.

We know that you had to leave your families, put your grief aside and tolerate terrible commutes to service the doctors, emergency clients and the many on our service who could not go to their offices. We witnessed many of you offering words of kindness and encouragement to callers. We witnessed our employees going far beyond what the job requires, under conditions that have strained our t6elecommunications infrastructure.

The concerns here at 1-800 We Answer answering service pale in comparison to the situation around us, but we just want to take a moment to thank you and wish you well.

You have inspired us with the devotion and humanity you have shown in the midst of such overwhelming sorrow. We salute -you, the heroes of 1-800 We Answer answering service!

Robert Porter,
President/Owner, 1-800 We Answer Answering Service NY National Headquarters.

Some 1-800 We Answer Answering Service Testimonials...

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Hi Parimal and Louise,

The Garden d’Lights event ended on December 31st and per our agreement, December 31st was the last day needed for We Answer answering service. We thank you so much for your great service and for helping us with our Garden d’Lights event. The event went so much smoother this year with your assistance. We will contact you again in October as we ramp up for the next Garden d’Lights event.

Thank you,
Meri McCormick
Bellevue Botanical Garden Society

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Hello, Rob:

Happy New Year to all members of your family. And then, Happy New Year to you, too. I was impressed to see your note for me. It shows dedication. It showed how much you are committed to pleasing your customers. It shows the evidence of integrity and good service your company owes to your customers. That is really great.

Well, your people are giving me all the attention that is require. I was the one who planned to do my home work and get back to them. They really did a great job there. And without much ado, I would be back to them. I have really got a good company to deal with and I am going to seize that opportunity and develop my Company because I can see that you would be a great asset to my company.

Thank you very much for this single meaningful mail. For sure, I would copy your example.

again, Happy New Year to all of you....!!!!
Frankie

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11/5/2012
Good Day Mr. Porter,

I want to take a few minutes to Thank you and your team for the wonderful job you did on our behalf during this very challenging week. Please share our Thanks with your staff and Agents on behalf of Care to Care.

Doreen Wilburn-Smith, MPA, LPN
Director of Call Center Operations

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I would like to recommend Charles Castro for a raise, a cruise to the Caribbean, and anything else he wants after a grueling morning of at least a dozen frantic calls from me rebuilding our voice message system today. He was decisive, patient beyond the call of duty, and approached our situation with intelligence and humor. Comcast could use a few lessons from this man...

Lucinda Rotter, M.S., LMHC

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Hi Mr. Porter,

We are new potential customers for your company, and I wanted to email to let you know that Deborah in the New York office gave me exceptionally great service on our call today. She's very friendly, very knowledgeable, and easy to talk to. Excellent customer service skills. We will definitely be switching over to your company in the near future and encouraging other business owners in our industry to do the same. Thanks!

Blake Copeland
The Nationwide Homebuyers

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Olga: Thanks so much to you and Martha for going above and beyond for a patient in need. Your actions demonstrated empathy and caring which are the cornerstone of LMC standards. We are proud to be associated with you and appreciate you providing “atencion personal en TODO MOMENTO”! Appreciate all that you do for us and our patients.

Thanks,
Essie Rodriguez

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Thank you Robert, I have been very pleased with the service of your company. Actually we were in the process of signing up with another answering service , however after receiving an email from Jim and speaking to him ,we are now deciding to go with you. He was just so professional and full of recommendations. So I look forward to working with your company.

Best,
Janie

J. Aracil
Realtor® ABR,GRI
RE/MAX CITYSIDE

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Dear Robert,

I have had the great pleasure of working with Charlie Castro since the day we hooked up with your company. He is the greatest and during a time when we were having some trouble with the live operators, it was Charlie that saved the account. He repeatedly goes the extra thousand miles to make everything work and everything right.

I applaud you for hiring him in the first place and for placing him in a position of authority as he is truly an asset to your company. I will be leaving my position at the end of this week and send my thanks for all the effort and for your good service.

Best to you,
Richard Tarney
Flower Design School

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Dear Rob,

I wanted to reach out to you about our experience with weanswer. We found ourselves in the fortunate situation this past November to have the pleasure of working with the City of Philadelphia on their wellness initiatives. This was quite a thrilling opportunity for us. The wellness campaign that we were managing required us to also coordinate the scheduling of the screenings. The most convenience scheduling structure was to have a 1.800 number established so that employees could schedule their own appointments within the constraints of the health fair hours.

We had not ever utilized a 1.800 before so we didn’t really have any expectations at all. We were assigned Janel Ford as our dominant account manager and Parimal Santiago as our secondary contact. I must tell you that it is with absolutely certainty that both Janel and Parimal had a direct impact on the success of our campaign. Janel was immediately responsive to our needs. She showed interest and a genuine concern for the campaign success. Janel problem solved with her team to resolve some challenges that we faced and the solutions contributed to the seamlessness of the scheduling. Whenever Janel was unavailable Parimal jumped in and assisted us with the same demeanor, professionalism and responsiveness that Janel had gotten us quite accustom to experiencing.

As a new client of weanwer, we were more than pleased with the responsiveness, the problem solving, the professionalism and the follow through that was consistent throughout the entire campaign. From both me and Jeannine, we would like to personally thank Janel and Parimal for all of their efforts on our behalf. It will be a pleasure to use weanswer again and it would be our preference to utilize the expertise of those Ladies.

Warmest Regards,
Karen Reitano and Jeannine Stuart
AREUFIT Health Services

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Kyryn,

Thanks so much for the great relationship over the last couple of years. It has been great having someone to share leads with and a place to send clients knowing they will be taken care of. You do a fantastic job.

Thanks again Kyryn,
Tod A. Yazdi TAGG logistics

I just got off the phone with Jana Lovelace and want to tell you how pleased I was with the service I received from your organization. When my Mother passed away and expressed her wish to have her ashes scattered in Southampton, I hit upon the idea of having a local number for people to call into to find out about the memorial I was planning and found your answering service via the Internet.From the very first conversation I had with Jana, she seemed to understand what I was trying to do and the entire process from set up through the last day before the memorial, the service was excellent.It was handled professionally but warmly and it accomplished exactly what I had hoped it would. Thank you for providing such excellent service. I will certainly recommend it to anyone who expresses a need for one.

Pamela Faulkner
The Memorial for Irma Murray

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RE: Your commendable service.

Dear Ms. Bennett:

I would like to take this opportunity to compliment you and your staff on the outstanding performance you have demonstrated with our account with you over the past year and a half.

Your service has consistently fielded on average fifteen to twenty calls and more per day with almost perfect accuracy. I have only noticed perhaps three that were not correct and you took care of those immediately.

Our clients are mostly internationally diverse and do not always speak the best English and have names that are difficult to spell and pronounce. Since I have used your service not only has my call volume increased, my rate of closed sales has increased by at least 25%.

I extend a heartfelt “Thank you for a job well done” to you and your excellent staff. Also, as you know this commendation was not solicited. I am looking forward to a prosperous relationship with your company in the future as my business continues to grow. All the best to you all.

Sincerely,
Vance Wharton, Director of Finance
CALIFORNIA SECURITY INSTITUTE, Inc

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Dear Robert,

I wanted to write to you to commend your staff on the way that a client situation was handled by your company. Many times a good deed sometimes goes unnoticed or a call center agent may not realize just how important the way that a call is handled determines how an existing or new client perceives eTechhelp.

On the 25th in the morning, one of my oldest clients called our help desk in a total panic having lost their Internet and email. The call was routed to you and an agent took the call to enter it into our on line data entry screen. I received the message and was directly speaking with the client a few minutes later. The problem was a total network outage and a site visit was made to correct the situation.

While on site, my client mentioned to me how professional my call center was and was impressed that the agent actually "calmed her down" reassuring her that she was going to get someone on the problem right away. I too was impressed as the agent probably didn't have any idea of the severity of the problem or what was wrong, but had the instinct to play psychologist, which running a help desk usually requires. The fact is that in a world of voice mails and forever hold times for my competition, all most clients need is the assurance that they are important and even though someone may not be immediately available, they have "peace of mind" and a human voice letting them know that things will be ok.

This is EXACTLY what I needed when I came to your company and if you can ever find this operator, she deserves to be commended for her efforts. It is extremely important to us that your function be transparent to the client. As we continue to build the client base and route more calls through your center, maintaining a humanized approach to customer service is one of our competitive advantages and we thank you for helping us maintain that image.

Best Regards,
Richard Garboski, President & Founder
eTechnologyHelp, LLC

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Over the past decade, 1-800 We Answer messaging service has been our Answering Service as well as our enrollment service. They have handled all of our phone traffic, and enrolled over 10,000 students, and have done it with intelligence, integrity and 100% professionalism. But they have been much more than a registration service for me and for Zora. They have, in a real sense, been a partner. We have trusted them implicitly for 10 years and they have never let us down. For a company like ours, this is not merely important - it is about survival. Together, we have built a relationship, which we deeply appreciate and continue to cherish.

Professor Richard Brown, Movies 101

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To Whom it May Concern:

Our company made use of the outstanding services of 1-800 We Answer messaging service during a critical period. We grew from a one-man show with annual sales of $70,000 to a nationwide sales and marketing operation with sales in excess of $1.5 million. 1-800 We Answer messaging service was an integral part of our success. Both as a message-taking service and as an inbound telemarketing service, 1-800 We Answer messaging service distinguished itself as a group of committed individuals who really care about their clients. It was not uncommon for 1-800 We Answer messaging service outstanding supervisor, Ms. Inez Burgess, to call me to make sure that I had responded to a particularly urgent call. Such was the level of their involvement. I highly recommend this service to any organization seeking a superior out-of-house customer service/marketing department.

Finest Regards,
Brett Goldberg, President, AHAVA (USA)

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To Whom It May Concern:

I am pleased to have this opportunity to recommend 1-800 We Answer messaging service Phone Service. Frankly, I don't know what I would have done without them. My new business was featured in "SEVENTEEN" Magazine and I started getting thousands of calls a day. THOUSANDS!! I was totally unable to manage the phones in my office-apartment. I got 1-800 We Answer messaging service name out of the phone book. It was a lucky find for me because within a matter of a day or two my telephone needs were totally being taken care of. It is no easy task to deal with hundreds of teenage girls on the telephone on a daily basis, but 1-800 We Answer messaging service telephone representatives were kind and caring. The requirements of the job were unusual, but that wasn't a problem for the courteous and well-trained staff. A few weeks after the initial barrage of phone calls, I found I needed the phone information on computer disks; it was no problem for them to accommodate me.

Again, I feel very fortunate to have found 1-800 We Answer messaging service. During a crisis time in my business, they really came through for me. Please don't hesitate to call if I can be of any further help.

Miriam Hirsch, New Girl Times

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Dear Rob,

Just a note to say how pleased I am with 1-800 We Answer Answering Service. I have been a customer for over 15 years, I have watched your company get better and better every year, keeping up with technology and many times the leading edge in your field. The service is professional and courteous. Your staff is knowledgeable in all aspects of the business and very flexible about meeting our needs. I highly recommend 1-800 We Answer messaging services service as the finest value and service out there. It's no wonder that 1-800 We Answer messaging service has been around for so many years.

Finest Regards,
Roland Knowlden, Regional Manager, Automation Edge International, Inc.

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To the people at 1-800 We Answer messaging service,

We at Lynn Agency appreciate all of the hard effort you have put into our agency. You have handled the emergencies (reporting to us) beautifully and your telephone manner is great. All of our appreciation for such a beautiful job.

Sincerely,
Ken & Staff at the Lynn Agency

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I’ve been using 1-800 We Answer answering service for about 10 years now and they have literally saved my acting career. Having moved from Los Angeles to New York I was able to keep my service without broadcasting where I was. Having an 800 number for my acting business has allowed me to be in touch with people literally across the country. Plus, it doesn’t cost me a thing when I call in to check my messages. I think 1-800 We Answer answering service is a great full service voice mail service for actors and everyone else!”

Leslie Becker, actress, author of The Organized Actor.

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Dear Ms.Sickinger

Thank you.

1-800 We Answer Answering Service has changed the way we do business in more ways than one. Not only do all prospective buyers and sellers get a person that is polite and responsive answering the phone but they also get immediately connected to a salesperson without skipping a beat. Each morning there is an e-mail with each call that came in and which of the sales staff that call was transferred to. This has change the way that I manage our sales staff. We can keep the data on who and when calls come in and what properties. Last week working with a salesperson, I saw on my email that she had dismissed a rental inquiry, I had the information on my email and was able to turn a rental call into a potential home buyer. This is the way business should work. There is that gap of when offices close and consumer is off work and calling in that most of our business was lost.

Sincerely,
Donna Marie Schwan, Managing Broker, Principals, MetroPro Corporation